These Terms of Use (“Terms”) are a contract between you and XexoPay (“XexoPay”, “we”, “us”). They apply when you use the XexoPay mobile app, the website at xexopay.com and our related services (the “Services”). By creating an account you agree to these Terms, our Privacy Policy and our AML & KYC Policy. Please read them carefully.
1. Who provides the Services
XexoPay is a technology platform. Wallet accounts, account numbers and payment processing are provided in partnership with Pagatech Limited (“Paga”), which is licensed by the Central Bank of Nigeria.
Our website describes the full range of XexoPay products, and some of them are not available yet. These Terms apply to the Services as we make them available to you. New products may come with additional terms, which we will show you before you use them.
2. Eligibility and your account
- You must be at least 18 years old and resident in Nigeria.
- You must give accurate, complete and current information and keep it up to date.
- You may hold only one personal account.
- We may ask you to verify your identity before you can use some features or higher limits, as described in our AML & KYC Policy.
- You are responsible for keeping your password, PIN and device secure. Anyone who uses your PIN will be treated as you. Tell us immediately at contact@xexopay.ng if you think someone else has access to your account.
3. Your wallet
- You can fund your wallet by bank transfer to the account number shown in the app. Funds are credited once our payments partner confirms receipt.
- Your wallet balance is not a bank deposit and does not earn interest.
- Transaction and balance limits apply according to your verification level. The limits are shown in the app; see our AML & KYC Policy.
4. Payments
- Every payment must be confirmed with your PIN. Check the recipient, phone number, meter number or customer ID before you confirm. We are not responsible for payments sent to the wrong recipient because of details you entered.
- Payments to other XexoPay users are usually instant and cannot be reversed once completed, except as described in our Complaints & Refunds policy.
- Airtime, data and bill payments are delivered by the relevant network or biller. If a payment fails, the amount is returned to your wallet as described in our Complaints & Refunds policy.
- We may delay, refuse or reverse a payment if we reasonably suspect fraud, a breach of these Terms, or where the law requires it.
5. Fees
Any fee for a transaction is shown in the app before you confirm it. We may change our fees by giving you at least 30 days’notice in the app or by email.
6. Referral programme
If you invite people to XexoPay with your referral link, you may earn a reward when they meet the qualifying conditions shown in the app. We may change or end the programme at any time, and we may cancel rewards earned through fake accounts, self-referrals or other abuse.
7. Things you must not do
- use the Services for anything illegal, including fraud, money laundering, terrorist financing or paying for illegal goods or services;
- open an account for someone else or let someone else use your account;
- give false information or impersonate anyone;
- try to interfere with, reverse engineer or gain unauthorised access to the Services; or
- use the Services in breach of any sanctions or applicable law.
8. Suspending or closing your account
You can close your account at any time from the app; see Delete your account. Please withdraw or spend any balance first. If you cannot, contact us and, once we have confirmed your identity, we will pay any remaining balance to a bank account in your name.
We may suspend or close your account, or restrict features, if you breach these Terms, if we must do so by law or at a regulator’s request, or if we reasonably suspect fraud or other misuse. Where the law allows, we will tell you why.
9. Our responsibility to you
We will provide the Services with reasonable care and skill. We are not responsible for losses caused by events outside our reasonable control (such as network, bank or biller outages), by you not keeping your PIN and password secure, or by details you entered incorrectly. Nothing in these Terms limits any liability that cannot be limited under Nigerian law, including under the Federal Competition and Consumer Protection Act 2018.
10. Complaints
If something goes wrong, please tell us. Our Complaints & Refunds policy explains how we handle complaints and how to escalate them.
11. Changes to these Terms
We may change these Terms. We will give you at least 30 days’ notice of significant changes in the app or by email. If you do not agree, you can close your account before the change takes effect.
12. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria. If a dispute arises, please first use our complaints process. If it is not resolved there, the Nigerian courts have jurisdiction.
13. Contact us
XexoPay. Email: contact@xexopay.ng.