You can delete your XexoPay account at any time. This page explains how, and what happens to your data afterwards.
Before you start
- Spend or withdraw any money left in your wallet. If you cannot, contact us before deleting and we will help you move it to a bank account in your name.
- Wait for any pending payments to complete.
- Deleting your account cannot be undone.
Delete your account in the app
- Open the XexoPay app and sign in.
- Tap Profile, then Settings.
- Tap Deactivate/Delete Account.
- Tell us why you are leaving (optional) and enter your PIN to confirm.
Your account is closed straight away and you are signed out.
If you cannot sign in
Email contact@xexopay.ng from the email address registered to your account, with the subject “Delete my account”. Include your full name and phone number. We may ask you to confirm your identity before we delete the account, and we will reply within 7 days.
What happens to your data
| Data | What we do with it |
|---|---|
| Profile photo, date of birth, address, notification settings | Deleted within 30 days |
| Name, email, phone number, identity verification data | Kept for 5 years after closure because anti-money laundering law requires it, then deleted |
| Transaction history | Kept for 5 years after closure because anti-money laundering law requires it, then deleted or anonymised |
| Support messages and complaints | Kept for up to 2 years, then deleted |
Data we keep after closure is used only to meet our legal obligations and is not used to market to you. See our Privacy Policy for more detail.